By United States, 27th Feb 2025 – OrbitVoice, a Miami-based AI-driven voice automation startup, has officially launched an innovative call management platform designed to help businesses handle high call volumes more effectively. By leveraging artificial intelligence, the platform answers incoming calls, automating routine customer interactions while ensuring a personalized, efficient, and seamless experience for callers.
OrbitVoice uses AI to handle incoming business calls, boosting efficiency.
OrbitVoice’s AI-powered system integrates directly with business workflows, customer relationship management (CRM) tools, and scheduling platforms. The goal is to reduce operational strain on in-house staff while maintaining high levels of customer service.
A Smarter Approach to Business Communications
Many businesses struggle to balance in-person customer service and high call volumes, often resulting in missed opportunities or long wait times. OrbitVoice seeks to bridge this gap with a customized AI system that handles incoming calls and acts as a knowledgeable virtual representative, capable of answering inquiries, scheduling appointments, processing follow-ups, and directing calls to the appropriate departments when necessary.
Each business using OrbitVoice benefits from a tailored AI model trained on its specific processes, policies, and frequently asked questions. This approach ensures natural, context-aware responses, significantly reducing the need for human intervention.
OrbitVoice’s capabilities include:
- AI-driven voice response that mimics human-like conversation patterns.
- Call transcription and analysis in real time, with all data viewable in an intuitive dashboard.
- Automated text, email and other customer interactions.
- Integration with existing CRMs and software systems.
Multi-language support for businesses with diverse customer bases.
Custom voice cloning options to match the company’s brand identity.
“We developed OrbitVoice with the goal of making AI-powered call management feel as natural and efficient as possible,” said Anthony Rubin, CEO of OrbitVoice. “By enabling businesses to integrate AI into their daily operations, we’re helping them optimize resources while maintaining a high standard of customer service.”
Proven Results in Real-World Applications
OrbitVoice has already seen successful implementation across various industries, including retail, legal services, and healthcare. One of its early adopters, Mica Hardware, South Africa’s leading DIY retail chain, has reported significant benefits from the system.
According to Scott Kreutsner, Manager at Mica Durban North, “Managing incoming calls while ensuring top-tier in-store service has always been a challenge. OrbitVoice has allowed us to reduce the number of calls that staff need to answer while ensuring that phone inquiries are still handled effectively. It’s been a game-changer in terms of efficiency.”
Businesses that rely on consistent customer communication—such as legal firms, real estate agencies, and healthcare providers—are increasingly turning to AI-powered solutions to ensure they never miss an important call or customer inquiry. Distribution and integrating new customers is a key focus for 2025 for OrbitVoice.
Strategic Development with Orbit Partners
The development of OrbitVoice was led by Orbit Partners, a recognized US software firm specializing in AI-driven solutions. Under the leadership of David Lindeque, Director of Product at Orbit Partners, the team focused on designing a user-friendly and visually intuitive interface that allows businesses to easily configure and monitor their AI-powered call assistant.
“A key priority for us was to ensure that the platform was both sophisticated and easy to use,” said David Lindeque. “We wanted to give businesses a powerful AI tool without the complexity that often comes with advanced technologies. The result is an intuitive dashboard that makes managing customer interactions effortless.” Anthony Rubin had to say “David and the Orbit team did a fantastic job in designing and developing sophisticated software that feels premium but is incredibly easy to use. Knowing his previous work, particularly in dashboards used by millions of people, we
wanted to tap into David’s clean, minimal design aesthetic.”
Orbit Partners’ expertise in product development, machine learning, and enterprise software made it the ideal partner for bringing OrbitVoice’s vision to life.
Looking Ahead: Expanding Features and Market Reach
As the adoption of AI-driven communication tools continues to rise, OrbitVoice is positioning itself for further expansion in 2025, with an investment round planned to support additional product development and global market reach. Future updates to the platform will include:
- Outbound AI calling capabilities, allowing businesses to initiate calls using intelligent automation.
- Deeper CRM integrations, ensuring that all customer interactions and leads are seamlessly recorded and managed.
“The next phase of OrbitVoice is all about refining our AI capabilities and making our system even more adaptable to business needs,” Rubin added. “We are committed to continuous innovation in AI-driven business communications.”
With AI-powered business communication solutions gaining traction globally, OrbitVoice is poised to play a leading role in transforming how companies manage customer interactions—offering efficiency, accuracy, and seamless automation.
For more information about OrbitVoice, visit OrbitVoice.
Visit the OrbitVoice website to learn more.
Media Contact
Organization: Orbit Partners
Contact Person: Rachel Garabedian
Website: https://orbitvoice.ai/
Email: Send Email
Country:United States
Release id:24452
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